Refund policy


Last updated: July 31, 2026

At NOFLTRS™, we want you to be satisfied with your order. This policy explains how cancellations, returns, exchanges, damaged items, and refunds are handled for purchases made through nofltrs.com.

Order Cancellations

Orders may be cancelled at any time before they have been fulfilled.

To request a cancellation, contact us as soon as possible:

Email: support@nofltrs.com
Phone: +1 307-445-3969

Please include your order number and the email address used to place the order.

Once an order has been marked as fulfilled, it can no longer be cancelled. After the order has been delivered, you may request a return under the conditions described below.

Approved cancellation refunds will be issued to the original payment method within five business days.

14-Day Return Policy

You may request a return within 14 calendar days of the date your order is delivered.

Returns are accepted for eligible products when you change your mind, order the wrong size, or no longer want the item, provided the product meets the return conditions below.

To qualify for a return, the item must:

  • Be unworn and unused

  • Be in the same condition in which it was received

  • Be returned in its original packaging

  • Include any accessories or other components originally supplied with it

  • Have no damage, alterations, stains, odours, washing, or signs of wear

  • Be accompanied by the order number or other proof of purchase

Items damaged through wear, misuse, improper care, or handling after delivery are not eligible for return.

Starting a Return

To request a return, contact us within 14 calendar days of delivery:

Email: support@nofltrs.com
Phone: +1 307-445-3969

Please provide:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product you wish to return

  • The reason for the return

After reviewing your request, we will provide return instructions.

Approved returns must be sent to:

NOFLTRS™ Returns
915 Blairs Ferry Rd
Marion, IA 52302
United States

Items sent back without first requesting a return may not be accepted. Please do not send a return to any address printed on the original shipping package unless it matches the approved return instructions provided by our support team.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, accidental order, or another reason not caused by NOFLTRS™.

NOFLTRS™ will cover the applicable return shipping cost when:

  • The item arrived damaged

  • The item is defective

  • The wrong item was sent

  • The item received does not match the order

Contact us before returning a damaged, defective, or incorrect item. We will review the issue and provide the appropriate return instructions.

We recommend using a tracked shipping service and keeping the shipping receipt and tracking information until the return and refund are complete. NOFLTRS™ cannot guarantee receipt of a returned package sent without tracking.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

Contact us within 48 hours of delivery if your item arrives damaged or defective, or if you receive an incorrect product:

Email: support@nofltrs.com
Phone: +1 307-445-3969

Please include:

  • Your order number

  • A clear description of the issue

  • Clear photographs or videos showing the product and the issue

  • A photograph of the shipping package and label, when relevant

After reviewing the information, we will arrange an appropriate replacement or refund at no additional cost to you.

The request to contact us within 48 hours helps us investigate shipping and product issues promptly. It does not limit any statutory consumer rights that may apply.

Exchanges

We do not process direct exchanges.

To purchase a different size, colour, or design, return the original eligible item for a refund and place a new order for the replacement product.

The replacement order is treated as a separate purchase and is subject to the prices, promotions, availability, and shipping terms displayed at the time the new order is placed.

Return Inspection

Once the returned item has been delivered to us, we will inspect it to confirm that it meets the conditions in this policy.

We will notify you by email whether the return has been approved or rejected.

A refund may be reduced or rejected when a returned item shows signs of wear, washing, damage, misuse, alteration, or other conditions that make it ineligible under this policy.

Refunds

Approved refunds will be issued to the original payment method within five business days after the returned item has been delivered to us and approved following inspection.

Original shipping charges are non-refundable, except where a refund is required under applicable law.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to process and display the funds in your account. This external processing period is outside our control.

Late or Missing Refunds

If we have confirmed that your refund was issued but it has not appeared in your account:

  1. Check your bank or payment account again.

  2. Contact your card issuer, bank, or payment provider.

  3. Contact NOFLTRS™ if you still require assistance.

Email: support@nofltrs.com
Phone: +1 307-445-3969

Please provide your order number when contacting us.

Consumer Rights

This policy does not limit any mandatory consumer rights available under the laws that apply to your purchase.

Where applicable law gives you rights or remedies greater than those stated in this policy, the applicable legal requirements will take precedence.

Contact Information

For questions about cancellations, returns, damaged products, exchanges, or refunds, contact:

NOFLTRS™ Customer Support
Email: support@nofltrs.com
Phone: +1 307-445-3969
Address: 915 Blairs Ferry Rd, Marion, IA 52302, United States
Website: www.nofltrs.com

Business Information

NOFLTRS™ operates as an online retailer of statement apparel and accessories.

Website: www.nofltrs.com
Email: support@nofltrs.com
Phone: +1 307-445-3969
Address: 915 Blairs Ferry Rd, Marion, IA 52302, United States